Hyster enjoys a unique relationship with our customers. We try to create total customer satisfaction created through world class manufacturing. Our goal is to foresee the needs of all our clients as well as address them with forklifts that deliver the value, the performance and the reliability that they demand.
Hyster fully believes in starting with the customer. The company performs yearly focus groups and provides on-going voice of customer research which is conducted both on line as well as in the field. We have more than 400 design engineers to translate that input into intelligent designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help make sure that the best machine practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machines are subjected to environmental, virtual and physical tests, so as to ensure the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are always testing against the competition's products as well. Our final tests take place in real-world customer applications so as to make certain that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total customer satisfaction and flawless quality 100% of the time, each and every time.
Total Quality Each and Every Time
Hyster uses an integrated Manufacturing Execution System or MES to initiate excellence from the start. The MES is responsible for managing production flow. The MES coordinates line activities like for instance part sequencing and quality verification. It also utilizes torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits really hold each and every employee responsible for consistent quality, along with the 5s workplace organization in place to help us achieve it.
Hyster offers a variety of high quality features as standard with all our products. By remaining devoted to our focus on both safety and quality, and by being innovative from start to finish, we provide some of the best material handling machines on the market. These are only some of the reasons the company has become a leader in the business.